How to Email Receipts to SAP Concur
Choose your company-approved destination, verify the sending address, and route recurring receipt emails into SAP Concur.
By ilios Galil · Founder, Expensent
Published February 20, 2026 · Updated August 3, 2026
Skip manual forwarding when you can. Expensent connects to Gmail, Outlook, or Google Workspace via OAuth, finds current and historical invoice emails, routes them to your SAP Concur address, and automates recurring sender and subject patterns.
TL;DR
Yes. SAP Help and Concur materials describe emailed receipt workflows using destinations such as receipts@concur.com, receipts@expenseit.com, and the current regional address receipts@eu.concursolutions.com. Your sending email must be verified or approved, and your company admin remains the source of truth for the address your environment accepts.
SAP Help says users can register more than one email address, each email address can be registered only once, and users must verify an address before emailing receipts to Available Receipts. Check your Concur profile or administrator guidance for the current limit and any approved-sender requirements in your environment.
Yes. SAP Help lists PDF, PNG, JPG/JPEG, and TIF/TIFF as supported uploaded or emailed receipt file formats. Size limits can vary by workflow and change over time, and SAP Help notes that some PDFs may fail, so check current in-product guidance if a PDF does not process.
In This Guide
1. Common Concur Receipt Email Destinations
SAP Help and Concur materials reference several receipt email destinations. Each can behave differently, and the right choice depends on your company's configuration and region.
| Email Address | Destination in Concur | OCR / Data Extraction | Region |
|---|---|---|---|
receipts@concur.com | Available Receipts | Usually no | Company configured |
receipts@expenseit.com | Available Expenses | Yes, when enabled | Company configured |
receipts@eu.concursolutions.com | Regional receipt processing | Depends on setup | Regional |
receipts@concur.com — Available Receipts workflow
This is commonly treated as the receipt-image workflow. The receipt can land in Available Receipts for later attachment or review, but users should not assume it creates a complete expense entry.
receipts@expenseit.com — ExpenseIt processing
Uses Concur ExpenseIt processing in supported environments. SAP Concur describes ExpenseIt as creating, categorizing, and itemizing expense entries from receipts. The resulting item may still need review, correction, and company policy completion before submission.
receipts@eu.concursolutions.com — Regional receipt processing
Current SAP Help release notes reference this regional address alongside receipts@concur.com and receipts@expenseit.com for digital receipt processing. Treat regional addresses as company-specific and confirm the active destination with your Concur administrator.
Recommendation: Use the destination your company approves. Use receipts@expenseit.com when ExpenseIt is enabled and you want receipt processing, use receipts@concur.com for receipt-image workflows, and use regional addresses only when your company documents them.
2. How to Email a Receipt to Concur
Once your email is verified, here's how to send a receipt to Concur:
Verify your email in Concur
Go to Profile > Email Addresses and verify the email address you'll send from. If you've already done this, skip to step 2.
Choose the right receipt address
Use receipts@expenseit.com when your company has ExpenseIt enabled, or receipts@eu.concursolutions.com when your company documents that regional destination. Use receipts@concur.com for receipt-image workflows.
Forward or compose with the receipt attached
Option A: Forward the original email. If the receipt has a file attachment (PDF, image), forward the email directly to your chosen Concur address. Make sure the attachment is included in the forward.
Option B: Compose a new email. Create a new email to your Concur address and attach the receipt file (PNG, JPG/JPEG, PDF, TIF, or TIFF). For approved-sender or delegated workflows, follow any subject-line instructions from your admin.
Check your Concur account
Open SAP Concur (web or mobile). Check the area that matches your workflow:
- •If sent to
receipts@concur.com: check Available Receipts - •If sent to an ExpenseIt-enabled address: check Available Expenses for an item that may need review
3. File Formats and Workflow Limits
SAP Help lists supported formats for uploaded or emailed receipt files, while size limits and processing behavior can vary by workflow.
Accepted
- •PNG — Image files
- •JPG / JPEG — Image files
- •PDF — Document files
- •TIF / TIFF — Image files
Check current SAP Concur or company guidance for size limits.
Needs Review
- •Body-only receipt — Receipt content without a supported file
- •Oversized files — Above the current workflow limit
- •Other formats — DOC, XLS, etc.
These may fail, trigger a notification, or require manual handling.
The Body-Only and Portal Receipt Gap
Many modern vendors do not attach clean receipt files. Instead, they embed receipt details in the email body, send portal links, or combine purchase proof with confirmations. Common examples:
- •Airlines — Booking confirmations and e-tickets
- •SaaS subscriptions — Monthly billing emails from software vendors
- •Hotels — Reservation confirmations
- •Online retailers — Order confirmations and receipts
- •Ride services — Uber, Lyft trip receipts
Forwarding those emails as-is may not create a usable Concur receipt. The safer workflow is to download or save a supported receipt file, then send that file through the workflow your company approves.
4. Common Issues and Troubleshooting
If your receipts aren't appearing in Concur, work through these checks in order:
1.Email not verified
Most common cause. Go to Profile > Email Addresses in Concur and confirm your sending address is listed and shows as verified. Unverified emails may fail to process or may not appear where expected.
2.Receipt is HTML, not an attachment
Check if the original receipt email has a supported file attachment. If the proof is only in the email body or behind a portal link, save or download the receipt as a supported file before sending it through Concur.
3.File too large or wrong format
Verify the attachment uses a supported format (PNG, JPG/JPEG, PDF, TIF, or TIFF) and is within the current size limit for your company's workflow. Other file types like DOC or XLS may fail processing.
4.Processing delay
Processing time varies by workflow, receipt quality, and configuration. Check SAP Concur success or failure notifications if available, then document the timestamp, sender, destination, and landing area before escalating.
5.Feature not enabled by admin
Some companies disable email receipt submission or restrict available addresses. Contact your Concur administrator to confirm the feature is enabled for your account.
6.Looking in the wrong place
Remember: receipts@concur.com goes to Available Receipts, while ExpenseIt addresses go to Available Expenses. Make sure you're checking the right section in Concur.
5. Automate Recurring Receipt Emails
Expensent finds receipt and invoice emails, sends documents to the Concur destination you choose, and handles recurring sender-and-subject patterns with rules you create. It also brings older receipt emails into the same workflow for catch-up work.
Connect your email
Link the mailbox where receipt and invoice emails arrive.
Set your Concur address
Enter receipts@concur.com, receipts@expenseit.com, receipts@eu.concursolutions.com, or the company-approved destination your Concur admin provides.
Automate repeat patterns
Create a rule from a confirmed email. Future messages with that sender-and-subject pattern route to Concur, while unusual messages remain visible.
Want to see how the integration works in detail? See the Concur Integration Page →
6. Frequently asked questions
Can you email receipts to Concur?
Yes. SAP Help and Concur materials describe emailed receipt workflows using destinations such as receipts@concur.com, receipts@expenseit.com, and the current regional address receipts@eu.concursolutions.com. Your sending email must be verified or approved, and your company admin remains the source of truth for the address your environment accepts.
How many email addresses can I verify in Concur?
SAP Help says users can register more than one email address, each email address can be registered only once, and users must verify an address before emailing receipts to Available Receipts. Check your Concur profile or administrator guidance for the current limit and any approved-sender requirements in your environment.
Does Concur accept PDF receipts by email?
Yes. SAP Help lists PDF, PNG, JPG/JPEG, and TIF/TIFF as supported uploaded or emailed receipt file formats. Size limits can vary by workflow and change over time, and SAP Help notes that some PDFs may fail, so check current in-product guidance if a PDF does not process.
Why are my emailed receipts not showing up in Concur?
Check these common causes: (1) Your sending email isn't verified or approved in Concur. (2) You used an address that does not match the expected workflow. (3) The receipt is body-only, portal-only, unsupported, unreadable, or too large for the current workflow. (4) Your company admin hasn't enabled the relevant email receipt or ExpenseIt feature. (5) Processing may still be pending, or the item may be in a different Concur area.
What is the difference between Available Receipts and Available Expenses in Concur?
Available Receipts is a receipt-image library where stored receipt proof can be attached or reviewed later. Available Expenses can include ExpenseIt-created items when your company enables the workflow. ExpenseIt can create, categorize, and itemize entries from receipts, but users should still review the result before submission.
Does Concur extract data from emailed receipts?
It depends on the workflow your company enables. receipts@concur.com is commonly used as a receipt-image path. ExpenseIt-enabled paths, such as receipts@expenseit.com or a company-approved regional destination, can create and categorize expense items from receipts, but the result still depends on configuration and receipt quality.
Can Concur process receipts in the email body?
Supported receipt files are the most predictable input. Body-only HTML receipts, portal links, and long forwarded threads can be configuration-sensitive and may require saving or downloading a supported file before sending it through the Concur receipt workflow.
How long does it take for emailed receipts to appear in Concur?
Processing time varies by workflow, receipt quality, company configuration, and SAP Concur service conditions. SAP Help release notes describe success and failure notifications for emailed receipt processing, so use those notifications, the destination address, timestamp, and Concur landing area when troubleshooting.
Can I automate sending receipts to Concur?
Yes. Expensent finds receipt and invoice emails, sends documents to your approved Concur destination, and automates recurring sender-and-subject patterns with rules you create. Unusual messages remain visible when they need attention.
Which Concur receipt email should I use?
Use the address your company documents for your region and configuration. In general, use an ExpenseIt-enabled destination when your company wants receipt data extraction, use receipts@concur.com-style workflows when you only need receipt-image storage, and use a regional address only when your admin confirms it.
Send recurring receipt emails to Concur
Find current and historical receipt emails, then route recurring patterns to the Concur destination your company accepts.
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