How to Email Receipts and Supplier Invoices to Qonto
Choose the receipts- or pay- address, route digital documents, and verify transaction matching or supplier invoice payment inside Qonto.
Read this if…
Use this guide to choose between Qonto receipt matching and supplier invoice payment. If a forwarded receipt did not match the expected outgoing transaction, use the focused diagnostic.
Related: Troubleshoot a Qonto receipt match
TL;DR
Qonto gives each company a receipts-xxx-xxx@inbox.qonto.com address for receipts and expense evidence that should match outgoing transactions.
It gives the company a separate pay-xxx-xxx@inbox.qonto.com address for supplier invoices that need payment. The document appears in Supplier invoices with extracted fields ready for review, scheduling, or approval.
Qonto can attach a clear match automatically, place an uncertain receipt in Document review, or wait for a future outgoing transaction. Delivery is not the same as completed bookkeeping.
In This Guide
- 1. Choose the receipts- or pay- address
- 2. Understand what Qonto extracts and where the document goes
- 3. Compare forwarding with Gmail import and manual upload
- 4. Use Expensent to separate document intent before delivery
- 5. Finish the transaction or supplier invoice in Qonto
- 6. Use narrow routes for recurring finance work
- 7. Sources checked
- 8. Related reading
- 9. Frequently asked questions
1. Choose the receipts- or pay- address
Open the Qonto web app and go to Settings, then Document forwarding. Copy the live address instead of reconstructing it. The receipts- address is for proof that should attach to an existing or future outgoing payment. The pay- address is for a supplier invoice that still needs a payment action.
Qonto currently describes this forwarding feature as available on all plans and for outgoing payments. Older product posts and regional help pages can describe earlier plan boundaries, so use the current in-product availability and current help article when making setup decisions.
| Qonto address | Use it for | Expected result |
|---|---|---|
| receipts-xxx-xxx@inbox.qonto.com | Receipts, expense reports, and transaction proof | Automatic attachment or an item in Document review |
| pay-xxx-xxx@inbox.qonto.com | Supplier invoices and payment requests | A prefilled Supplier invoices item ready for action |
2. Understand what Qonto extracts and where the document goes
For a receipt, Qonto analyzes fields such as amount, date, and vendor, then looks for an outgoing transaction. A clear relationship attaches automatically. An uncertain relationship goes to Document review with possible transactions for a user to confirm or replace.
For a supplier invoice, Qonto extracts available payment details such as amount, supplier, and due date. The item appears in Supplier invoices, where the user can pay it, schedule payment, or request approval. An invoice sent before the payment exists can still be matched after the outgoing transaction completes.
Qonto can also convert receipt evidence found in the email body into a PDF. Review that generated record against the source before relying on it for VAT or bookkeeping.
3. Compare forwarding with Gmail import and manual upload
Forwarding works with documents in any mailbox that can send to the company-specific address. Qonto also offers Gmail integrations for automatic supplier invoice import and for automatic invoice and receipt import. The current Gmail help page says those connections are available to Owners, Admins, and Accountants through the web application.
Manual upload remains useful when a paper receipt has been scanned or when a local file is already separated from its source email. Choose one primary capture path for a recurring vendor and keep an exception path for evidence that Qonto does not classify or match automatically.
4. Use Expensent to separate document intent before delivery
Connect the mailbox where digital receipts and supplier invoices arrive. Expensent can find current and historical document emails, show the source and available files, and send approved evidence to the correct company-specific Qonto destination.
Expensent creates a new message with an Expensent subject and summary body. Selected attachments are included, and body-only evidence appears below the summary. Qonto controls extraction and matching, so test one representative receipt and one representative supplier invoice before approving any recurring rule.
- 1Decide whether the document justifies a payment or still needs payment.
- 2Copy the exact receipts- or pay- address from Qonto.
- 3Review the original evidence and send one controlled example.
- 4Inspect the transaction, Document review, or Supplier invoices result.
- 5Approve recurrence only for the vendor pattern and destination that worked.
5. Finish the transaction or supplier invoice in Qonto
For a receipt, verify the outgoing transaction, counterparty, date, amount, VAT, labels, and attached document. Resolve any item in Document review rather than assuming it will match later without a pending transaction.
For a supplier invoice, verify the supplier, IBAN, amount, due date, duplicate state, payment schedule, and approval. Expensent owns source discovery and approved delivery. Qonto owns extraction, matching, payment, access control, and bookkeeping readiness.
6. Use narrow routes for recurring finance work
A recurring software receipt already paid from Qonto belongs on the receipts- route. A monthly supplier invoice that must be approved and paid belongs on the pay- route. A paper restaurant receipt belongs in the mobile or manual upload path after capture.
Keep these cases separate in rule names and review notes. The same vendor can send both a paid receipt and an unpaid invoice, so sender alone is not enough to decide the destination.
7. Sources checked
These sources were used to verify product behavior, current terminology, and the boundaries between native workflows and Expensent.
9. Frequently asked questions
Can I email receipts and invoices to Qonto?
Yes. Qonto provides one company-specific address for receipt matching and another for supplier invoices that need payment.
What happens when Qonto cannot match a receipt?
The receipt appears in Document review with suggested transactions. You can choose a suggestion or search for the correct transaction manually.
Can Qonto match an invoice sent before payment?
Yes. Qonto documents that it can hold the document and attach it after the related outgoing transaction completes.
Does Expensent replace the Qonto Gmail integration?
No. Qonto Gmail import is a connected-inbox capture path. Expensent adds reviewed discovery, historical catch-up, and controlled routing from supported inboxes.
Build two clear Qonto document routes
Keep receipt proof separate from invoices to pay, test both company destinations, and approve recurrence only after each Qonto result is verified.
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