Qonto Forwarded Receipt Not Matching? Check Document Review
Trace the receipt address, transaction state, extracted evidence, and Document review before uploading or forwarding another copy.
Read this if…
Use this diagnostic when a receipt was forwarded to Qonto but did not attach to the expected outgoing transaction or appears to have vanished from the normal transaction view.
Related: Open the Qonto email setup guide
TL;DR
Confirm the message went to the company receipts- address, not the pay- supplier invoice address. The two destinations do different work.
Check whether the outgoing transaction has completed. Qonto can hold a document and match it later, while uncertain matches appear in Document review with suggestions.
Compare the extracted amount, date, vendor, and source document with the transaction. Attach the existing Document review item manually when it is correct instead of creating a duplicate.
In This Guide
- 1. Find the receipt before sending it again
- 2. Check the receipts- destination
- 3. Check the outgoing transaction and extracted fields
- 4. Resolve the existing Document review item
- 5. Retest one recurring vendor message
- 6. Escalate with a complete Qonto trace
- 7. Sources checked
- 8. Related reading
- 9. Frequently asked questions
1. Find the receipt before sending it again
A forwarded Qonto receipt can be attached automatically, wait for a future transaction, or appear in Document review. Start by checking all three states. Looking only at the expected transaction can make a delivered but uncertain receipt appear missing.
Verified Capterra reviews report that some invoice reconciliation still needs manual work and describe cases where forwarded invoices appeared to vanish in a connected accounting workflow. Those reports support a careful trace, but Qonto's current help documentation is the source of truth for receipt forwarding and Document review behavior.
| Observed state | Likely checkpoint | Next action |
|---|---|---|
| Receipt in Document review | Match confidence | Review suggestions or search for the transaction manually. |
| Receipt sent before transaction completion | Pending outgoing payment | Wait for completion, then recheck the relationship. |
| Nothing in transaction or review | Destination, delivery, or document recognition | Check the exact receipts- address and send history. |
2. Check the receipts- destination
Compare the actual destination with Settings, Document forwarding in the affected Qonto company. A document sent to pay- enters Supplier invoices and will not appear as ordinary receipt proof. A stale address copied from another company also routes the evidence away from the transaction you are viewing.
If the destination was wrong, update the saved contact or rule and make one controlled resend. Preserve the original source and message timestamp so the finance team can identify which copy belongs to each route.
3. Check the outgoing transaction and extracted fields
Confirm that the target outgoing transaction exists and has completed. Compare amount, date, vendor, and the source document. A pending transaction, a currency conversion, a tip, or a different billing date can keep Qonto from making a clear automatic match.
If the receipt arrived before the payment completed, Qonto says it can pair the document afterward. Wait for the transaction state to settle and check Document review before uploading or forwarding another copy.
- Confirm the exact Qonto company and receipts- address.
- Confirm the outgoing transaction exists and has completed.
- Compare extracted amount, date, vendor, and source evidence.
- Check Document review and suggested transactions.
- Check whether the transaction already has another attachment.
4. Resolve the existing Document review item
When Qonto suggests the correct transaction, select it and confirm the attachment. If the suggestions are wrong, search manually. Review the resulting VAT and document relationship before treating the transaction as bookkeeping-ready.
Do not use the pay- address as a retry path for a paid receipt. That creates a supplier invoice workflow instead of fixing the original transaction proof. Keep payment and evidence routes distinct.
5. Retest one recurring vendor message
After correcting the destination or clarifying the transaction state, send the next representative receipt from the same vendor. Confirm that it reaches the right Qonto company and either attaches automatically or produces a useful Document review suggestion.
Approve a recurring Expensent rule only when the vendor message has consistent payment intent and the receipts- path behaves predictably. A vendor that sends both paid receipts and unpaid invoices should keep a manual decision point.
6. Escalate with a complete Qonto trace
If the receipt cannot be found or attached, collect the Qonto company, exact destination, sender, message timestamp, source file, transaction ID, amount, date, vendor, payment state, and visible Document review state. Include any connected accounting sync if the problem occurs after Qonto matching.
Expensent can show source selection and approved send history. Qonto must resolve extraction, company routing, transaction matching, Document review, and accounting-sync behavior.
7. Sources checked
These sources were used to verify product behavior, current terminology, and the boundaries between native workflows and Expensent.
9. Frequently asked questions
Where is a Qonto receipt that did not match?
Check Document review for the receipt and suggested transactions. Also check whether the outgoing transaction is still pending.
Should I send the receipt to the Qonto pay- address?
No, not when the document is proof for an outgoing transaction. The pay- address creates a supplier invoice payment workflow.
Can Qonto match a receipt after the transaction completes?
Yes. Qonto documents that a previously forwarded document can be paired once the related outgoing transaction is completed.
Can Expensent force the Qonto match?
No. Expensent controls source discovery and approved delivery. Qonto controls extraction, transaction matching, Document review, and bookkeeping.
Resolve the Qonto review item before resending
Keep the source, destination, transaction state, and Document review item together so the finance team can correct one record instead of chasing copies.
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