How to Email Receipts to Dext
The complete guide to Dext's receipt email system (formerly Receipt Bank), including the four @dext.cc address variants, file format requirements, the Receipt Bank rebrand, troubleshooting, and how to automate the whole process.
Last updated: March 2026
In This Guide
- 1. What is Dext?
- 2. Dext Receipt Emails: Four Address Variants
- 3. Prerequisites: Before You Email Receipts
- 4. Step-by-Step: How to Email a Receipt to Dext
- 5. File Format and Size Requirements
- 6. Receipt Bank to Dext: What Changed
- 7. All Receipt Submission Methods
- 8. Common Issues and Troubleshooting
- 9. Automate It with Expensent
- 10. Frequently Asked Questions
1. What is Dext?
Dext (formerly Receipt Bank) is a data capture and document extraction platform used by over 1 million businesses and accounting professionals worldwide. Founded in the UK and rebranded from Receipt Bank in February 2021, Dext specializes in turning receipts, invoices, and bank statements into structured financial data.
Dext's platform consists of three core products: Dext Prepare (receipt and invoice handling—the product formerly known as Receipt Bank), Dext Precision (data quality and health checks for bookkeeping), and Dext Commerce (e-commerce data integration). This guide focuses on Dext Prepare, which handles receipt email forwarding and data extraction.
Dext claims 99.9% extraction accuracy and publishes to over 30 accounting platforms including Xero, QuickBooks Online, Sage, FreeAgent, and more. The platform uses OCR and AI to extract vendor names, dates, amounts, tax information, and line items from receipts. This guide focuses on the email receipt submission workflow—how to get receipts into Dext via your @dext.cc email address.
2. Dext Receipt Emails: Four Address Variants
Unlike most expense platforms that provide a single receipt email address, Dext gives each user four email address variants for different submission scenarios. Understanding when to use each one is key to efficient receipt processing.
[user]@dext.cc — Standard Costs
Your primary receipt email address. Each attached file is treated as a single document and processed as one cost item. This is the address you'll use for most day-to-day receipt forwarding.
- •One document per attachment
- •Processes as a cost (purchase/expense) item
- •Best for single receipts and invoices
[user]+sales@dext.cc — Sales Items
Use this variant when submitting sales invoices (income) rather than expense receipts. Documents are routed to the sales section of your Dext account instead of the costs section.
- •Routes to Sales section, not Costs
- •Best for invoices you've issued to clients
- •Keeps income and expenses organized separately
[user]@multiple.dext.cc — Multi-Page Cost Splitting
This variant splits multi-page PDF attachments into individual items. Each page of the PDF is processed as a separate cost document. Supports PDFs up to 200 pages.
- •Each PDF page becomes a separate item
- •Maximum 200 pages per PDF
- •Best for batch receipt PDFs or multi-page statements
[user]+sales@multiple.dext.cc — Multi-Page Sales Splitting
Combines multi-page splitting with sales routing. Each page of a multi-page PDF is processed as a separate sales item.
- •Each PDF page becomes a separate sales item
- •Best for batch sales invoice PDFs
Where to find your addresses: Log in to Dext and navigate to Profile > User Settings > Extract by Email. All four address variants are listed on that page. Each address is unique to your account.
Important: Using the wrong address variant can cause unexpected results. Sending a multi-page PDF to the standard @dext.cc address will process the entire PDF as a single item. If you need each page extracted separately, use the @multiple.dext.cc variant instead.
3. Prerequisites: Before You Email Receipts
Before emailing your first receipt to Dext, make sure you have everything set up.
Create a Dext Prepare Account
You need an active Dext Prepare account. Dext offers several plan tiers:
- •Business plans start at $31.50/month (5 users, 250 documents/month)
- •Practice plans are designed for accountants and bookkeepers managing multiple client accounts
- •Extract by Email is available on all plans—no additional cost
Locate Your @dext.cc Email Address
Navigate to Profile > User Settings > Extract by Email in your Dext account. Copy the email address shown—it will look like yourname@dext.cc. Save this address in your email contacts for quick access when forwarding receipts.
Verify Your Gmail Address (If Using Gmail)
If you use Gmail, Dext may require email verification to accept submissions from your address. Some users report that Dext requires a verification step for Gmail senders before documents are accepted. Check your Dext user settings to confirm your sending email is authorized.
Connect Your Accounting Software (Optional)
For the full workflow, connect Dext to your accounting platform (Xero, QuickBooks Online, Sage, FreeAgent, etc.). While not required for email receipt submission, connecting your accounting software lets you publish extracted data directly as transactions. Set up the connection under Connections in your Dext account.
4. Step-by-Step: How to Email a Receipt to Dext
Once your account is set up, here's how to email a receipt to Dext:
Find your @dext.cc address
Log in to Dext and go to Profile > User Settings > Extract by Email. Copy your unique @dext.cc address. Choose the right variant: standard for single receipts, +sales for income items, or @multiple.dext.cc for multi-page PDF splitting.
Forward the receipt email
Forward the original receipt email to your @dext.cc address. Dext processes both the email body content and any file attachments. You can also compose a new email and attach receipt files directly (JPG, PNG, PDF, HEIC, and more). Keep attachments under the size limits (6 MB for images, 100 MB for ZIP files).
Dext extracts the data
Dext's extraction engine processes the receipt and pulls out the vendor name, date, amount, tax, currency, and line items. Processing typically takes around 30 minutes, though it can be faster with Dext Boost enabled. The document appears in your Dext Inbox once processing is complete.
Review and publish to accounting software
Open your Dext Inbox and review the extracted data. Verify the vendor, amount, date, and category. Apply or adjust the tax code if needed. Once confirmed, publish the item directly to your connected accounting software (Xero, QuickBooks, Sage, etc.) with a single click.
5. File Format and Size Requirements
Dext supports an extensive range of file formats—significantly more than most competing expense platforms.
Accepted Image Formats
- •JPG / JPEG — Standard photos
- •PNG — Screenshots, digital receipts
- •GIF — Image files
- •BMP — Bitmap images
- •TIFF — High-quality scans
- •HEIC — iPhone photos (native support)
Accepted Document Formats
- •PDF — Up to 200 pages
- •DOC / DOCX — Microsoft Word
- •ODT — OpenDocument text
- •RTF — Rich text format
- •HTML — Web page receipts
- •ZIP — Compressed archives (up to 100 MB)
Size Limits and Restrictions
- •Images: Maximum 6 MB per file
- •ZIP archives: Maximum 100 MB
- •PDFs: Maximum 200 pages (via @multiple.dext.cc)
- •Hyperlinks: Dext cannot extract data from links within emails—the receipt must be attached as a file
HEIC support: Dext natively supports HEIC files from iPhones, which is a notable advantage over many competing platforms like Expensify that require HEIC-to-JPG conversion. You can email iPhone photos directly without any preprocessing.
6. Receipt Bank to Dext: What Changed
If you're searching for “Receipt Bank email address” or “how to email receipts to Receipt Bank,” you're in the right place. Receipt Bank rebranded to Dext in February 2021.
The Rebrand: February 2021
Receipt Bank became Dext Prepare as part of a broader company rebrand. The parent company adopted the name Dext and reorganized its products into three categories: Dext Prepare (receipts/invoices), Dext Precision (data quality), and Dext Commerce (e-commerce). All core Receipt Bank features were preserved under the new name.
Old @receiptbank.me Addresses
Receipt Bank users originally had email addresses like yourname@receiptbank.me. After the rebrand, Dext maintained a grace period of “a couple of years” during which old @receiptbank.me addresses continued to work. As of 2026, these legacy addresses are likely no longer functional. If you're still forwarding to an @receiptbank.me address, update immediately to your new @dext.cc address.
What Stayed the Same
The core functionality is identical. If you used Receipt Bank, everything works the same way under the Dext name:
- •Email-based receipt submission (new @dext.cc addresses)
- •AI-powered data extraction with the same accuracy
- •Same accounting software integrations (Xero, QuickBooks, Sage, etc.)
- •Mobile app, web upload, and all other submission methods
- •Supplier Rules for automatic categorization
Search tip: If you see articles or forum posts referencing “Receipt Bank,” the instructions still apply to Dext Prepare—just substitute the new @dext.cc email addresses. The workflow is identical.
7. All Receipt Submission Methods
Dext offers multiple ways to submit receipts beyond email. Here's how they compare:
Extract by Email
Forward receipt emails to your @dext.cc address. Best for digital receipts that arrive in your email inbox. Supports four address variants for different scenarios (costs, sales, single, multi-page). This is the method that Expensent automates.
Mobile App Capture
Use the Dext mobile app to photograph paper receipts. The app uses your phone's camera to capture the receipt, then processes it through Dext's extraction engine. Supports batch capture for multiple receipts in sequence. Best for paper receipts from in-person purchases.
Web Upload
Upload receipt files directly through the Dext web interface. Supports drag-and-drop and multiple file uploads. Best for catching up on accumulated digital receipts or uploading scanned documents in bulk.
Auto-Fetch (Bank/Utility Connections)
Dext can connect directly to certain banks and utility providers to automatically fetch invoices and statements. This removes the need for manual submission entirely for supported providers. Check Dext's connection library for available integrations in your region.
Supplier Rules
While not a submission method per se, Supplier Rules automatically categorize incoming documents based on the vendor. When Dext receives a receipt from a vendor you've created a rule for, it auto-assigns the category, tax code, and payment method—reducing manual review time significantly.
Dext Boost (Priority Processing)
Boost is a premium add-on that moves your submissions to the front of the processing queue. Standard processing takes around 30 minutes; with Boost enabled, documents are processed in just a few minutes. Particularly useful during month-end closes and tax season.
Key insight: None of Dext's built-in submission methods automatically capture receipts from your email inbox in real time. Extract by Email still requires you to manually forward each receipt. Auto-Fetch only works with supported banks and utilities. Expensent is a purpose-built way to fully automate the email receipt workflow for any vendor.
8. Common Issues and Troubleshooting
If your receipts aren't appearing or processing correctly in Dext, work through these checks:
1.Gmail verification required
Some Dext accounts require Gmail addresses to be verified before they can submit documents via email. If your emailed receipts aren't appearing, check your Dext user settings to confirm your Gmail address is authorized. You may need to complete a verification step within Dext.
2.Document stuck in Processing
Dext typically processes documents within 30 minutes, but during peak times (month-end, tax season) processing can take longer. If a document has been stuck in “Processing” for over an hour, check Dext's status page for any service disruptions. Avoid re-sending the receipt, as this can create duplicates.
3.Hyperlink extraction not supported
Dext cannot extract data from hyperlinks. If a vendor sends you an email with a “View your receipt” link instead of attaching the actual receipt file, Dext will not be able to process it. You need to click the link, download the receipt as a PDF or image, and then forward it as an attachment.
4.Wrong data extracted
If Dext extracts the wrong amount, date, or vendor, you can manually edit the item in your Dext Inbox before publishing. Common causes include blurry images, unusual receipt layouts, handwritten receipts, or receipts in unsupported languages. Setting up Supplier Rules for frequent vendors helps ensure consistent categorization.
5.Old @receiptbank.me address no longer working
If you're still forwarding receipts to an @receiptbank.me address, it has likely expired. Receipt Bank rebranded to Dext in February 2021, and the grace period for legacy addresses ended after a couple of years. Update your forwarding address to your new @dext.cc address immediately. Find it under Profile > User Settings > Extract by Email.
6.Multi-page PDF not splitting into separate items
If you sent a multi-page PDF expecting each page to be extracted as a separate item but the entire PDF was processed as one document, you likely used the wrong email address. Use the @multiple.dext.cc address variant to split multi-page PDFs. The standard @dext.cc address treats each attachment as a single item regardless of page count.
7.Duplicate submissions
If you forward the same receipt twice, Dext may create duplicate entries. Dext does have some duplicate detection capabilities, but they are not foolproof. Check your Inbox for duplicate items before re-sending a receipt. If duplicates appear, delete the extra entry before publishing to your accounting software.
9. Automate It with Expensent
Expensent eliminates manual forwarding entirely. Whether you're a business owner managing your own expenses or an accountant handling multiple client inboxes, Expensent ensures every receipt reaches Dext automatically.
Connect your email
Link your work email using secure OAuth—we never see your password. Gmail, Outlook, and IMAP supported.
Set your @dext.cc address as the destination
Enter your unique Dext email address as your forwarding destination in Expensent. Use @dext.cc for standard costs or any variant that fits your workflow.
Done. Receipts flow automatically.
When a new invoice arrives that you've set to auto-forward, it goes straight to Dext. Dext extracts the data automatically.
Why Expensent + Dext is Better Than Manual Forwarding
- Never miss a receipt — AI detects invoices from any vendor, including ones you'd forget to forward manually.
- Perfect for accountants — Stop chasing clients for missing receipts. Expensent captures everything from their inbox and forwards it to Dext automatically.
- Zero manual effort — No more hunting through inboxes to find and forward individual receipt emails.
- Historical scanning — Finds past receipts in your inbox and forwards them retroactively. No more year-end scramble.
- 5-minute setup — Connect once, done forever. Works with Gmail, Outlook, and IMAP.
- Paper receipt capture — Built-in phone camera scanner with edge detection. Snap paper receipts and they're forwarded to Dext just like email invoices.
- AI price extraction — Reads PDF, JPG, and PNG attachments to extract the invoice amount, currency, and recipient automatically. International invoices show both original and converted amounts.
- Fine-grained control — CC your team on forwarded emails, attach vendor notes, filter by attachment type, skip $0 invoices, or block specific senders—customize exactly how receipts flow to Dext.
Want to see how the integration works in detail? See the Dext Integration Page →
10. Frequently Asked Questions
Stop manually forwarding receipts to Dext
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