How to Forward Receipts to Ramp
The complete guide to Ramp's receipt email system, file format requirements, all submission methods, troubleshooting, and how to automate the whole process.
Last updated: February 2026
In This Guide
- 1. What is Ramp?
- 2. Ramp Receipt Email: receipts@ramp.com
- 3. Prerequisites: Before You Forward Receipts
- 4. Step-by-Step: How to Forward a Receipt to Ramp
- 5. File Format and Size Requirements
- 6. All Receipt Submission Methods
- 7. Common Issues and Troubleshooting
- 8. Automate It with Expensent
- 9. Frequently Asked Questions
1. What is Ramp?
Ramp is a modern corporate card and expense management platform founded in 2019 and headquartered in New York City. Used by over 50,000 businesses, Ramp combines corporate cards with AI-powered spend management software to help companies control expenses, automate accounting, and save money.
Ramp's platform includes corporate cards with real-time visibility, expense management with AI-powered receipt matching, bill pay and accounts payable automation, travel management, and procurement. The base tier—including corporate cards and expense management—is free, making it accessible to companies of all sizes.
For receipt management specifically, Ramp uses OCR technology to automatically scan receipts, extract vendor names, amounts, and dates, assign GL codes, and match receipts to corporate card transactions. This guide focuses on how to get receipts into Ramp via email forwarding—the primary method for digital receipts that arrive in your inbox.
2. Ramp Receipt Email: receipts@ramp.com
Ramp provides a single receipt email address for all users:
receipts@ramp.com — Receipt Intake with OCR Matching
Send or forward receipt emails to receipts@ramp.com. Ramp's AI-powered OCR engine processes the attachment, extracts vendor name, amount, and date, and automatically matches it to the corresponding corporate card transaction.
- •Accepts JPG, JPEG, PNG, and PDF attachments
- •Automatically extracts and categorizes expense data
- •Matches receipts to card transactions using AI
- •Supports memos via “Memo: [text]” in the email body
Pro tip: You can authorize additional email addresses to send receipts in Settings > Personal Settings > Edit Profile > Integrations. This is especially useful if you have multiple email accounts or want to set up automated forwarding from a shared inbox.
3. Prerequisites: Before You Forward Receipts
Before forwarding your first receipt to Ramp, make sure these requirements are met.
Authorize Your Email Address
Ramp needs to know which email addresses are authorized to send receipts on your behalf.
- Log into Ramp (web or mobile)
- Go to Settings > Personal Settings > Edit Profile > Integrations
- Add the email address you'll send receipts from
Receipts sent from unauthorized addresses may not be processed or matched to your account.
Understand the File Requirements
Ramp only processes file attachments in supported formats (JPG, JPEG, PNG, PDF). Receipts embedded in the email body as HTML are not captured. This is an important limitation—many vendors send receipts as HTML content rather than downloadable attachments.
Have a Card Transaction to Match
Ramp's receipt matching works by pairing receipts to existing corporate card transactions. If there's no matching transaction yet (e.g., for a reimbursable expense or a purchase that hasn't posted), the receipt goes to unmatched items for manual assignment.
4. Step-by-Step: How to Forward a Receipt to Ramp
Once your email is authorized, here's how to send a receipt to Ramp:
Authorize your email in Ramp
Go to Settings > Personal Settings > Edit Profile > Integrations and add your email address. If you've already done this, skip to step 2.
Forward or compose with the receipt attached
Option A: Forward the original email. If the receipt has a file attachment (PDF, image), forward the email directly to receipts@ramp.com. Make sure the attachment is included in the forward.
Option B: Compose a new email. Create a new email to receipts@ramp.com and attach the receipt file (JPG, JPEG, PNG, or PDF). Optionally add “Memo: [text]” in the body.
Ramp matches the receipt automatically
Ramp's OCR engine extracts vendor, amount, and date from the receipt and matches it to a corporate card transaction. According to Ramp, 95% of receipts are matched on the same day.
Verify in your Ramp dashboard
Open Ramp (web or mobile app) and check that the receipt appears matched to the correct transaction. Unmatched receipts appear in the unmatched items section for manual assignment.
5. File Format and Size Requirements
Ramp has specific requirements for receipt files sent via email.
Accepted
- •JPG / JPEG — Image files
- •PNG — Image files
- •PDF — Document files
Not Processed
- •HTML email body — Receipts as email content
- •Other formats — DOC, XLS, etc.
The HTML Body Receipt Gap
Many modern vendors don't attach receipt files—instead, they embed the receipt directly in the email body as HTML. Common examples:
- •SaaS subscriptions — Monthly billing emails from software vendors (AWS, GCP, Vercel, etc.)
- •Airlines — Booking confirmations and e-tickets
- •Hotels — Reservation confirmations
- •Online retailers — Order confirmations and receipts
- •Ride services — Uber, Lyft trip receipts
Forwarding these emails to Ramp does nothing—the receipt information is in the HTML body, and Ramp only reads file attachments.
6. All Receipt Submission Methods
Ramp offers multiple ways to submit receipts. Here's how they compare:
Email to receipts@ramp.com
Forward or send receipt emails with file attachments. Best for digital receipts that arrive in your email inbox. This is the method that Expensent automates.
SMS
Text a photo of your receipt to Ramp. Best for physical receipts when you're on the go and want to capture them immediately.
Slack Integration
Upload receipts directly via Slack. Useful for teams that use Slack as their primary communication tool and want to submit receipts without leaving the app.
Microsoft Teams
Submit receipts via Microsoft Teams. Similar to the Slack integration, for organizations that use Teams as their collaboration platform.
Mobile App
Scan or upload receipts directly from the Ramp mobile app. Best for capturing physical receipts with your phone camera.
Key insight: While Ramp offers multiple submission channels, none of them automatically capture digital receipts from your email inbox. Email forwarding (to receipts@ramp.com) is the primary method for invoices and receipts that arrive via email—and it's the method that Expensent automates.
7. Common Issues and Troubleshooting
If your receipts aren't appearing or matching in Ramp, work through these checks:
1.Email not authorized
Most common cause. Go to Settings > Personal Settings > Edit Profile > Integrations in Ramp and confirm your sending address is listed as authorized. Receipts from unauthorized emails may not be processed.
2.Receipt is HTML, not an attachment
Check if the original receipt email has a file attachment (look for a paperclip icon). If the receipt is in the email body text only, Ramp cannot process it. You'd need to screenshot or save the receipt as a PDF and send it as a new attachment.
3.Wrong file format
Verify the attachment is in a supported format (JPG, JPEG, PNG, or PDF). Other file types like DOC, XLS, or HEIC are not processed by Ramp.
4.No matching transaction
Ramp matches receipts to existing card transactions. If the transaction hasn't posted yet or the receipt is for a reimbursable expense (not a card purchase), it goes to unmatched items. Check back after the transaction posts or manually assign it.
5.Processing delay
Receipts typically match within minutes, but during peak times processing may take longer. Wait 10–15 minutes before troubleshooting further.
6.Amount or date mismatch
If the receipt amount or date differs significantly from any card transaction, Ramp may not auto-match it. Try adding “Memo: [merchant name, amount]” in the email body to help Ramp identify the correct transaction.
8. Automate It with Expensent
Expensent eliminates manual forwarding entirely. Connect your email once, and every invoice email is automatically detected and forwarded to receipts@ramp.com.
Connect your email
Link your work email using secure OAuth—we never see your password. Gmail, Outlook, and IMAP supported.
Set receipts@ramp.com as your destination
Enter receipts@ramp.com as your forwarding address in Expensent.
Done. Receipts flow automatically.
When a new invoice arrives that you've set to auto-forward, it goes straight to Ramp automatically.
Why Expensent + Ramp is Better Than Manual Forwarding
- Zero manual effort — No more forwarding individual emails
- AI-powered detection — Recognizes invoices from any vendor, not a fixed list
- Prevent card lockouts — Receipts are submitted as they arrive, keeping cards unlocked
- Paper receipt capture — Built-in phone camera scanner with edge detection—snap paper receipts and forward them to Ramp alongside your email invoices
- AI price extraction — Automatically extracts amount, currency, and recipient from PDF invoices, so you know exactly what each receipt contains before it reaches Ramp
- Fine-grained control — CC your team on forwarded receipts, add vendor notes, filter by attachment type, skip $0 invoices, or block senders you don't need
- 5-minute setup — Connect once, done forever
Want to see how the integration works in detail? See the Ramp Integration Page →
9. Frequently Asked Questions
Stop manually forwarding receipts to Ramp
Set up Expensent in 5 minutes. Every invoice email flows to receipts@ramp.com automatically.
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