Reach the team for product support, billing questions, partnership notes, or feedback about your inbox-to-accounting workflow.
For the fastest reply, include the email address connected to Expensent, the accounting destination you expected the document to reach, and whether the message was an invoice, receipt, or vendor portal notification. If a forwarding rule or Action Center review did something unexpected, a short timeline helps us identify whether the issue is account setup, document detection, or delivery.
Please avoid sending full credit card numbers, bank credentials, or other secrets in the first message. If we need a sample receipt or invoice to troubleshoot a parsing issue, we will tell you exactly what details are useful and how to redact anything sensitive.
Account-specific questions are handled by email so we can review the details carefully and keep a written trail of what changed. For general product questions, the help center is usually the fastest starting point, but the contact form is the right path when you need a human to look at your setup.
Ask about connected inboxes, Action Center review, automatic forwarding rules, upload behavior, or a receipt that did not land where you expected.
Use this form for plan questions, cancellation help, invoice requests, or account access issues that are not covered in the help center.
Send integration requests, accountant workflow feedback, security questions, or partnership notes directly to the team that maintains Expensent.
We typically respond within 24 hours on business days. For urgent issues, please include "URGENT" in your subject line.