How to Email Receipts to SAP Concur
The complete guide to Concur's three receipt email addresses, prerequisites, file formats, troubleshooting, and how to automate the whole process.
Last updated: February 2026
In This Guide
- 1. The Three Concur Receipt Email Addresses
- 2. Prerequisites: Before You Email Receipts
- 3. Step-by-Step: How to Email a Receipt to Concur
- 4. File Format and Size Requirements
- 5. Common Issues and Troubleshooting
- 6. The Problem with Manual Forwarding
- 7. Automate It with Expensent
- 8. Frequently Asked Questions
1. The Three Concur Receipt Email Addresses
SAP Concur provides three email addresses for receiving receipts. Each behaves differently, and choosing the right one matters for your workflow.
| Email Address | Destination in Concur | OCR / Data Extraction | Region |
|---|---|---|---|
receipts@concur.com | Available Receipts | No (image-only) | Global |
receipts@expenseit.com | Available Expenses | Yes (auto-categorized) | US |
receipts@eu.expenseit.com | Available Expenses | Yes | EU |
receipts@concur.com — Available Receipts (Image-Only)
Sends the receipt image to your Available Receipts section. Concur stores the image but does not extract any data from it. You must manually create an expense entry and attach the receipt. Best for users who just need a receipt image library for expense reports.
receipts@expenseit.com — Available Expenses with OCR (US)
Uses Concur ExpenseIt OCR technology to automatically extract the vendor name, amount, date, and expense category from your receipt. Creates a pre-filled entry in Available Expenses that you can review, edit, and submit directly. Significantly faster than manual entry. Available for US region users.
receipts@eu.expenseit.com — Available Expenses with OCR (EU)
Same as above, but for European Union users. Data is processed in EU data centers to comply with GDPR and regional data residency requirements.
Recommendation: Use receipts@expenseit.com (US) or receipts@eu.expenseit.com (EU) whenever possible. The automatic data extraction saves significant time compared to image-only storage.
2. Prerequisites: Before You Email Receipts
Before emailing your first receipt to Concur, make sure these requirements are met. Skipping any of them means your receipts will be silently dropped.
Verify Your Email Address
This is the most common reason receipts don't appear. SAP Concur only accepts emails from verified addresses.
- Log into SAP Concur (web or mobile)
- Go to Profile > Email Addresses
- Click Add an Email Address
- Enter the email address you'll send receipts from
- Check your inbox for the verification email and click the confirmation link
You can verify up to 5 email addresses. Emails from unverified addresses are silently dropped—no error message, no bounce, no notification. The receipt simply doesn't appear.
Check with Your Concur Administrator
Some companies restrict which receipt email addresses are available, require admin approval for email-based receipt submission, or have specific policies about which address to use. If you're unsure, ask your company's Concur administrator before getting started.
Understand the Attachment Requirement
Concur only processes file attachments. Receipts embedded in the email body as HTML are ignored. This is a critical limitation—many vendors (airlines, SaaS companies, hotels, online retailers) send receipts as HTML in the email body, not as downloadable attachments. Those receipts cannot be captured by Concur via email.
3. Step-by-Step: How to Email a Receipt to Concur
Once your email is verified, here's how to send a receipt to Concur:
Verify your email in Concur
Go to Profile > Email Addresses and verify the email address you'll send from. If you've already done this, skip to step 2.
Choose the right receipt address
Use receipts@expenseit.com (US) or receipts@eu.expenseit.com (EU) for automatic data extraction. Use receipts@concur.com for image-only storage.
Forward or compose with the receipt attached
Option A: Forward the original email. If the receipt has a file attachment (PDF, image), forward the email directly to your chosen Concur address. Make sure the attachment is included in the forward.
Option B: Compose a new email. Create a new email to your Concur address and attach the receipt file (PNG, JPG, PDF, or TIFF). The subject line doesn't matter.
Check your Concur account
Open SAP Concur (web or mobile). Your receipt should appear within 1-5 minutes:
- •If sent to
receipts@concur.com: check Available Receipts - •If sent to an ExpenseIt address: check Available Expenses for a pre-filled entry
4. File Format and Size Requirements
Concur has specific requirements for receipt files sent via email.
Accepted
- •PNG — Image files
- •JPG / JPEG — Image files
- •PDF — Document files
- •TIF / TIFF — Image files
Maximum: 5 MB per attachment
Not Processed
- •HTML email body — Receipts as email content
- •Files over 5 MB — Too large
- •Other formats — DOC, XLS, etc.
These are silently ignored
The HTML Body Receipt Gap
This is the single biggest limitation of Concur's email receipt feature. Many modern vendors don't attach receipt files—instead, they embed the receipt directly in the email body as HTML. Common examples:
- •Airlines — Booking confirmations and e-tickets
- •SaaS subscriptions — Monthly billing emails from software vendors
- •Hotels — Reservation confirmations
- •Online retailers — Order confirmations and receipts
- •Ride services — Uber, Lyft trip receipts
Forwarding these emails to Concur does nothing—the receipt information is in the HTML body, and Concur only reads file attachments.
5. Common Issues and Troubleshooting
If your receipts aren't appearing in Concur, work through these checks in order:
1.Email not verified
Most common cause. Go to Profile > Email Addresses in Concur and confirm your sending address is listed and shows as verified. Unverified emails are silently dropped.
2.Receipt is HTML, not an attachment
Check if the original receipt email has a file attachment (look for a paperclip icon). If the receipt is in the email body text only, Concur cannot process it. You'd need to screenshot or save the receipt as a PDF and send it as a new attachment.
3.File too large or wrong format
Verify the attachment is under 5 MB and in a supported format (PNG, JPG, PDF, or TIFF). Other file types like DOC or XLS are ignored.
4.Processing delay
Receipts typically appear within 1-5 minutes, but during peak times processing may take longer. ExpenseIt OCR (for expenseit.com addresses) generally takes longer than image-only storage. Wait 10-15 minutes before troubleshooting further.
5.Feature not enabled by admin
Some companies disable email receipt submission or restrict available addresses. Contact your Concur administrator to confirm the feature is enabled for your account.
6.Looking in the wrong place
Remember: receipts@concur.com goes to Available Receipts, while ExpenseIt addresses go to Available Expenses. Make sure you're checking the right section in Concur.
6. The Problem with Manual Forwarding
Even knowing exactly how to email receipts to Concur, the manual process has real friction in practice:
- •Mental overhead for every receipt. Each invoice email requires you to stop, open it, forward it to the right Concur address, and verify it went through. With dozens of receipts per month, this adds up.
- •Receipts pile up. Busy travel days, back-to-back meetings, and inbox overload mean receipts get buried. By month-end, you're searching through hundreds of emails to find the invoices you missed.
- •HTML body receipts are lost forever. Airlines, SaaS providers, and online services embed receipts in the email body. No amount of forwarding can make Concur process these—you'd have to manually screenshot each one and re-send as an attachment.
- •Compliance risk. Every unfiled receipt is a gap in your expense record. For companies with audit requirements, missing receipts create real compliance exposure.
7. Automate It with Expensent
Expensent eliminates manual forwarding entirely. Connect your email once, and every invoice email is automatically detected and forwarded to your Concur receipt address.
Connect your email
Link your work email using secure OAuth—we never see your password. Gmail, Outlook, and IMAP supported.
Set your Concur address
Enter receipts@concur.com, receipts@expenseit.com, or receipts@eu.expenseit.com as your forwarding destination.
Done. Receipts flow automatically.
When a new invoice arrives that you've set to auto-forward, it goes straight to Concur automatically.
Why Expensent + Concur is Better Than Manual Forwarding
- Zero manual effort — No more forwarding individual emails
- AI-powered detection — Recognizes invoices from any vendor, not a fixed list
- Complete capture — Every receipt is filed, nothing falls through the cracks
- Paper receipt capture — Built-in phone camera scanner for paper receipts. Snap a photo and it's forwarded to Concur just like email invoices.
- AI price extraction — Automatically extracts amount, currency, and recipient from PDF invoices, so you know exactly what each receipt contains before it reaches Concur
- Fine-grained control — CC your team on forwarded receipts, add vendor notes, filter by attachment type, skip $0 invoices, or block specific senders—customize exactly how receipts flow to Concur
- 5-minute setup — Connect once, done forever
Want to see how the integration works in detail? See the Concur Integration Page →
8. Frequently Asked Questions
Stop manually forwarding receipts to Concur
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