How to Email Receipts to SAP Concur
The complete guide to Concur receipt email destinations, prerequisites, file formats, troubleshooting, and how to automate the inbox handoff.
By ilios Galil · Founder, Expensent
Published February 20, 2026 · Updated June 24, 2026
Skip manual forwarding when you can. Manual forwarding is only half the workflow. Most receipt emails stay in the inbox until someone remembers to forward them. Expensent connects to Gmail, Outlook, or Google Workspace via OAuth, surfaces invoice emails for review by next action, and forwards selected receipts to your SAP Concur address — including historical inbox items that Gmail filters cannot backfill.
In This Guide
- 1. The Three Concur Receipt Email Addresses
- 2. Prerequisites: Before You Email Receipts
- 3. Step-by-Step: How to Email a Receipt to Concur
- 4. File Format and Size Requirements
- 5. Common Issues and Troubleshooting
- 6. The Problem with Manual Forwarding
- 7. Automate It with Expensent
- 8. Frequently Asked Questions
1. Common Concur Receipt Email Destinations
SAP Help and Concur materials reference several receipt email destinations. Each can behave differently, and the right choice depends on your company's configuration and region.
| Email Address | Destination in Concur | OCR / Data Extraction | Region |
|---|---|---|---|
receipts@concur.com | Available Receipts | Usually no | Company configured |
receipts@expenseit.com | Available Expenses | Yes, when enabled | Company configured |
receipts@eu.concursolutions.com | Regional receipt processing | Depends on setup | Regional |
receipts@concur.com — Available Receipts workflow
This is commonly treated as the receipt-image workflow. The receipt can land in Available Receipts for later attachment or review, but users should not assume it creates a complete expense entry.
receipts@expenseit.com — ExpenseIt processing
Uses Concur ExpenseIt processing in supported environments. SAP Concur describes ExpenseIt as creating, categorizing, and itemizing expense entries from receipts. The resulting item may still need review, correction, and company policy completion before submission.
receipts@eu.concursolutions.com — Regional receipt processing
Current SAP Help release notes reference this regional address alongside receipts@concur.com and receipts@expenseit.com for digital receipt processing. Treat regional addresses as company-specific and confirm the active destination with your Concur administrator.
Recommendation: Use the destination your company approves. Use receipts@expenseit.com when ExpenseIt is enabled and you want receipt processing, use receipts@concur.com for receipt-image workflows, and use regional addresses only when your company documents them.
2. Prerequisites: Before You Email Receipts
Before emailing your first receipt to Concur, make sure these requirements are met. Skipping them can cause receipts to fail, land somewhere unexpected, or require administrator review.
Verify Your Email Address
SAP Help says users must verify an email address before emailing receipts to the Available Receipts library. Approved sender workflows can add sender-list and subject-line rules.
- Log into SAP Concur (web or mobile)
- Go to Profile > Email Addresses
- Click Add an Email Address
- Enter the email address you'll send receipts from
- Check your inbox for the verification email and click the confirmation link
SAP Help says more than one email address can be registered, but each email address can only be registered once. Confirm the current limit and any approved-sender rules in your Concur profile or with your admin.
Check with Your Concur Administrator
Some companies restrict which receipt email addresses are available, require admin approval for email-based receipt submission, or have specific policies about which address to use. If you're unsure, ask your company's Concur administrator before getting started.
Understand the Attachment Requirement
Supported receipt files are the most predictable input. Many vendors (airlines, SaaS companies, hotels, online retailers) send receipts as HTML, portal links, or attached files. Body-only and portal-link receipts may need to be saved or downloaded into a supported file before they can be routed reliably.
3. Step-by-Step: How to Email a Receipt to Concur
Once your email is verified, here's how to send a receipt to Concur:
Verify your email in Concur
Go to Profile > Email Addressesand verify the email address you'll send from. If you've already done this, skip to step 2.
Choose the right receipt address
Use receipts@expenseit.com when your company has ExpenseIt enabled, or receipts@eu.concursolutions.com when your company documents that regional destination. Use receipts@concur.com for receipt-image workflows.
Forward or compose with the receipt attached
Option A: Forward the original email. If the receipt has a file attachment (PDF, image), forward the email directly to your chosen Concur address. Make sure the attachment is included in the forward.
Option B: Compose a new email. Create a new email to your Concur address and attach the receipt file (PNG, JPG/JPEG, PDF, TIF, or TIFF). For approved-sender or delegated workflows, follow any subject-line instructions from your admin.
Check your Concur account
Open SAP Concur (web or mobile). Check the area that matches your workflow:
- •If sent to
receipts@concur.com: check Available Receipts - •If sent to an ExpenseIt-enabled address: check Available Expenses for an item that may need review
4. File Format and Workflow Limits
SAP Help lists supported formats for uploaded or emailed receipt files, while size limits and processing behavior can vary by workflow.
Accepted
- •PNG — Image files
- •JPG / JPEG — Image files
- •PDF — Document files
- •TIF / TIFF — Image files
Check current SAP Concur or company guidance for size limits.
Needs Review
- •Body-only receipt — Receipt content without a supported file
- •Oversized files — Above the current workflow limit
- •Other formats — DOC, XLS, etc.
These may fail, trigger a notification, or require manual handling.
The Body-Only and Portal Receipt Gap
Many modern vendors do not attach clean receipt files. Instead, they embed receipt details in the email body, send portal links, or combine purchase proof with confirmations. Common examples:
- •Airlines — Booking confirmations and e-tickets
- •SaaS subscriptions — Monthly billing emails from software vendors
- •Hotels — Reservation confirmations
- •Online retailers — Order confirmations and receipts
- •Ride services — Uber, Lyft trip receipts
Forwarding those emails as-is may not create a usable Concur receipt. The safer workflow is to download or save a supported receipt file, then send that file through the workflow your company approves.
5. Common Issues and Troubleshooting
If your receipts aren't appearing in Concur, work through these checks in order:
1.Email not verified
Most common cause. Go to Profile > Email Addresses in Concur and confirm your sending address is listed and shows as verified. Unverified emails may fail to process or may not appear where expected.
2.Receipt is HTML, not an attachment
Check if the original receipt email has a supported file attachment. If the proof is only in the email body or behind a portal link, save or download the receipt as a supported file before sending it through Concur.
3.File too large or wrong format
Verify the attachment uses a supported format (PNG, JPG/JPEG, PDF, TIF, or TIFF) and is within the current size limit for your company's workflow. Other file types like DOC or XLS may fail processing.
4.Processing delay
Processing time varies by workflow, receipt quality, and configuration. Check SAP Concur success or failure notifications if available, then document the timestamp, sender, destination, and landing area before escalating.
5.Feature not enabled by admin
Some companies disable email receipt submission or restrict available addresses. Contact your Concur administrator to confirm the feature is enabled for your account.
6.Looking in the wrong place
Remember: receipts@concur.com goes to Available Receipts, while ExpenseIt addresses go to Available Expenses. Make sure you're checking the right section in Concur.
6. The Problem with Manual Forwarding
Even when you know how to email receipts to Concur, the manual process has real friction in practice:
- •Mental overhead for each receipt. Each invoice email requires you to stop, open it, forward it to the right Concur address, and verify it went through. With dozens of receipts per month, this adds up.
- •Receipts pile up. Busy travel days, back-to-back meetings, and inbox overload mean receipts get buried. By month-end, you're searching through hundreds of emails to find the invoices you missed.
- •Body-only receipts need extra handling. Airlines, SaaS providers, and online services embed receipts in the email body or behind links. A raw forward may not be enough; you may need to save or download a supported receipt file before routing it to Concur.
- •Compliance risk. An unfiled receipt can create a gap in your expense record. For companies with audit requirements, missing receipts create real compliance exposure.
7. Automate It with Expensent
Expensent reduces repeat manual forwarding. Connect your email, review the first receipt candidates, and create rules for high-confidence patterns that should route to your Concur receipt destination.
Connect your email
Link your work email using secure OAuth—we never see your password. Gmail, Outlook, and IMAP supported.
Set your Concur address
Enter receipts@concur.com, receipts@expenseit.com, receipts@eu.concursolutions.com, or the company-approved destination your Concur admin provides.
Review, then create rules.
When a new invoice arrives that matches a reviewed rule, Expensent can route it to Concur while keeping exceptions visible.
Why Expensent + Concur is Better Than Manual Forwarding
- Less repeat forwarding — Reviewed rules handle recurring patterns
- AI-powered detection — Finds new and recurring invoice patterns without a fixed vendor list
- Visible exceptions — Portal links, missing attachments, and ambiguous messages stay in review
- Paper receipt capture — Built-in phone camera scanner for paper receipts. Capture and route supported uploads alongside email invoices.
- AI price extraction — Helps extract amount, currency, and recipient from supported invoices before they reach Concur
- Fine-grained control — CC your team on forwarded receipts, add vendor notes, filter by attachment type, skip $0 invoices, or reject reviewed sender-and-subject patterns—customize how receipts flow to Concur
- Guided setup — Connect, test the destination, then expand rules
Want to see how the integration works in detail? See the Concur Integration Page →
8. Frequently Asked Questions
Can you email receipts to Concur?
How many email addresses can I verify in Concur?
Does Concur accept PDF receipts by email?
Why are my emailed receipts not showing up in Concur?
What is the difference between Available Receipts and Available Expenses in Concur?
Does Concur extract data from emailed receipts?
Can Concur process receipts in the email body?
How long does it take for emailed receipts to appear in Concur?
Can I automate sending receipts to Concur?
Which Concur receipt email should I use?
Stop manually forwarding receipts to Concur
Use Expensent to find receipt emails, review exceptions, and route approved documents to the Concur destination your company accepts.
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