How to Email Receipts to Pleo

The complete guide to Pleo's receipt email address, Fetch, work-email requirements, provider restrictions, troubleshooting, and how to automate safer routing.

By ilios Galil · Founder, Expensent

Published March 6, 2026 · Updated July 18, 2026

Skip manual forwarding when you can. Manual forwarding is only half the workflow. Most receipt emails stay in the inbox until someone remembers to forward them. Expensent connects to Gmail, Outlook, or Google Workspace via OAuth, surfaces invoice emails for review by next action, and forwards selected receipts to your Pleo address — including historical inbox items that Gmail filters cannot backfill.

Pleo integration details·Skip to automation setup

In This Guide

1. What Is Pleo?
2. Pleo Receipt Email Address
3. Prerequisites: Before You Email Receipts
4. Step-by-Step: How to Email a Receipt to Pleo
5. Receipt Files and Email Bodies
6. Pleo Fetch Feature
7. Email Admin Restrictions
8. Privacy and Security
9. All Receipt Submission Methods
10. Troubleshooting
11. Automate It with Expensent
12. Frequently Asked Questions

1. What Is Pleo?

Pleo is a European business spend platform for company cards, expense management, accounts payable, reimbursements, and related workflows. Pleo currently says more than 40,000 companies across Europe use its platform.

When an employee makes a purchase with a Pleo card, the transaction appears in Pleo. Receipts then need to be attached for compliance and bookkeeping. This is where receipt forwarding comes in: emailing receipts to Pleo is one way to get online receipts into the matching flow.

Key Pleo Features

•Smart company cards— Physical and virtual cards with spending limits
•Real-time tracking— Transactions appear immediately in the Pleo dashboard
•Pleo Fetch— Scans a connected work email account and adds receipts to Pleo
•Accounting integrations— Syncs with Xero, QuickBooks, Sage, and more
•European focus— Used by companies across Europe, with security and compliance details published by Pleo

2. Pleo Receipt Email Address

Pleo documents an email address for forwarding receipts from the work email linked to your Pleo account:

forward@fetch.pleo.io

Forward from the work email linked to your Pleo account

When you forward a receipt to this address, Pleo can match it to an expense or add it to Receipt Inbox when the match is not clear. Pleo's current help article says forwarded receipts should come from the work email linked to your Pleo account.

Important: Use the work email linked to your Pleo account when forwarding receipts. If you are unsure which address Pleo recognizes, check your Pleo profile or ask your company admin before relying on forwarding.

3. Prerequisites: Before You Email Receipts

Before forwarding your first receipt to Pleo, make sure these requirements are met.

Active Pleo Account

You need an active Pleo account with at least one company card (physical or virtual). Your company admin must have invited you to the Pleo workspace and assigned you a card. Without an active account, forwarded receipts have no account to match to.

Work Email Linked to Pleo

Forward receipts from the work email address linked to your Pleo account. Pleo also says Fetch is currently limited to one work email address, so confirm the right address before setting up automation.

Provider Admin Controls May Apply

Pleo says admins can restrict Fetch from Microsoft Outlook or Google Workspace accounts, and that IT departments may block Fetch. See the Email Admin Restrictions section below before assuming a provider setup will work the same way for every company.

Understand the Attachment Requirement

When manually forwarding to forward@fetch.pleo.io, include the original receipt email and any receipt attachment. Pleo's Fetch privacy article says Fetch can retrieve attachments or convert an email body into a PDF depending on how the receipt was sent, but the official sources checked for this guide do not publish a complete manual-forwarding file-format matrix.

4. Step-by-Step: How to Email a Receipt to Pleo

Once you know which work email is linked to Pleo, here's how to forward a receipt:

Verify your email in Pleo

Confirm the email address you'll be forwarding from is the work email linked to your Pleo account. If you have multiple work inboxes, choose the one Pleo recognizes.

Forward the receipt email

Forward the receipt email to forward@fetch.pleo.io. Include the original receipt content and any receipt attachment in the forward.

Pleo matches the receipt

Pleo can match the receipt to a corresponding card expense when details such as exact amount, currency, purchase date, and receipt or invoice wording line up.

Verify in the Pleo app

Open the Pleo web app or mobile app to confirm the receipt has been matched to the correct transaction. If Pleo is not sure about a match, check your private Receipt Inbox and attach the receipt manually.

5. Receipt Files and Email Bodies

Pleo's current public Fetch docs explain how Fetch handles attachments and email bodies, but the official sources checked for this guide do not publish a complete file-format matrix for manual forwarding to forward@fetch.pleo.io.

Confirmed in Pleo Fetch Docs

•Fetch can retrieve an attachment from an email when the receipt is sent as an attachment.
•Fetch can convert the body of an email into a PDF depending on how the receipt is sent.
•Pleo's iPhone share flow can send an opened receipt file or picture to Pleo.

Do Not Assume

•Do not assume manual forwarding handles body-only receipts exactly the same way Fetch does.
•Treat exact attachment support as workflow-specific unless Pleo publishes a list for the exact receipt path you use.
•Links, password-protected files, corrupted files, and unusual attachments may need manual review in Pleo.

Tip: For best results, forward the original receipt email rather than composing a new one. This preserves the original attachment and context that can help Pleo match the receipt to the correct transaction.

6. Pleo Fetch Feature

Pleo Fetch scans a connected work email account and automatically adds receipts to Pleo. If Fetch matches a receipt with an expense, Pleo adds it to the right expense. If Fetch is not sure about the match, Pleo can place the receipt in your private Receipt Inbox for 30 days.

How Pleo Fetch Works

Connect your work email account to Pleo Fetch
Fetch scans your work email for receipts
If a receipt matches an expense, it is added to the right expense
If Fetch is not sure about the match, the receipt goes to your private Receipt Inbox for review

Current Pleo Notes

•Fetch is currently limited to one work email address.
•Pleo links provider restrictions to Microsoft Outlook and Google Workspace admin controls.

Avoid Unsupported Lists

•The checked Pleo source does not publish a complete list of unsupported email clients.
•If Fetch cannot connect, use the manual forwarding fallback from the linked work email.

Manual fallback: If Pleo Fetch is not working, Pleo says you can forward receipts from the work email linked to your Pleo account to forward@fetch.pleo.io as described in the step-by-step section above.

7. Email Admin Restrictions

Pleo's help article says admins can restrict users from connecting Fetch through their company's Microsoft Outlook or Google Workspace accounts, and that IT departments may block Fetch. That makes admin approval a tenant-specific question rather than a universal Outlook rule.

What to Ask IT

Ask whether your company blocks third-party app access, OAuth consent, or mailbox integrations for Pleo Fetch. Microsoft and Google both provide administrator controls for app access, so the answer can vary by tenant, organizational unit, and user group.

Manual forwarding does not require connecting Fetch to the mailbox, but it still depends on sending from the work email linked to your Pleo account. Forward receipts to forward@fetch.pleo.io when Fetch is blocked or not finding a receipt.

Provider-Side Checklist

Confirm whether third-party app access is allowed for the user or group.
Review Microsoft Outlook or Google Workspace controls for the relevant mailbox.
Allow or trust Pleo Fetch only if your company approves the requested access.
Reconnect Fetch from Pleo after IT changes the provider policy.

Google Workspace note: Google Workspace also has admin controls for app access, so do not assume Gmail-based setups are always free of admin policy.

8. Privacy and Security

A common concern with email-based receipt submission is data privacy. Here is how Pleo handles your email data:

Fetch Email Storage Scope

For Fetch, Pleo says it does not store emails themselves. It stores the matching receipt attached to an expense, and receipts in the private Receipt Inbox are automatically deleted after 30 days unless you attach or delete them earlier.

Security and Compliance

Pleo publishes security and compliance information, including PCI-DSS certification, GDPR-related controls, encryption in transit, and EU/EEA data-center references. Use Pleo's Trust & Security and legal pages for the exact current scope.

Provider Authorization

Pleo says users must be signed in to their email account and grant the authorizations requested by the email provider to enable Fetch. Pleo also says access can be revoked from Pleo or through the provider's admin settings.

9. All Receipt Submission Methods

Pleo offers multiple ways to submit receipts. Email forwarding is just one option:

Method	How It Works	Best For
Email Forward	Forward receipt to `forward@fetch.pleo.io`	Receipt emails sent from the work email linked to Pleo
Pleo Fetch	Scans a connected work email account	Receipts that can be matched or reviewed in Receipt Inbox
Mobile App	Take a photo of a paper receipt	In-person purchases, paper receipts
Direct Integrations	Accounting software syncs (Xero, QuickBooks, Sage)	End-to-end accounting automation

10. Troubleshooting

If your receipts aren't appearing in Pleo or matching correctly, work through these checks:

1.Pleo Fetch not finding receipts

If Fetch is not discovering receipts in your inbox, verify that your email account is still connected in Pleo settings. Pleo says your IT department may be blocking Fetch; ask IT to review Microsoft Outlook or Google Workspace app restrictions. If Fetch still does not work, use manual forwarding from the work email linked to your Pleo account.

2.Provider permission denied

If you get a permission error when connecting Fetch, your company's provider policy may be blocking the connection. Contact your IT team and direct them to the admin restriction checklist above. In the meantime, you can forward receipts manually to forward@fetch.pleo.io.

3.Receipt not matching a transaction

Pleo matches receipts to card transactions based on amount, currency, purchase date, and receipt or invoice wording. If a receipt is not matched: (1) the transaction may not be ready in Pleo, (2) the receipt amount or currency may differ from the transaction, or (3) Pleo may have placed the receipt in your private Receipt Inbox for manual attachment.

4.Forwarded email not appearing

Check that: (1) You sent to the correct address—forward@fetch.pleo.io. (2) Your sending email address is registered in your Pleo profile. (3) The original receipt content or attachment was included in the forwarded email. (4) The receipt is not already waiting in your private Receipt Inbox.

5.Receipt is in the email body, not an attachment

Many vendors (airlines, SaaS, hotels, online retailers) embed receipts as HTML in the email body rather than as file attachments. Pleo says Fetch can convert an email body into a PDF depending on how the receipt is sent, but the checked official docs do not separately confirm identical behavior for manual forwarding. Options: (1) use Fetch, or (2) attach a clear saved receipt file when forwarding.

11. Automate It with Expensent

Pleo Fetch can handle receipts once connected, but provider restrictions, one-work-email setup, uncertain matches, and historical inbox cleanup can still leave routing work. Expensent adds an inbox review layer for likely invoice and receipt emails before they are forwarded to Pleo.

Connect your email

Connect the inbox where receipts arrive. Expensent supports Gmail, Outlook, iCloud, Yahoo, Fastmail, and IMAP inboxes.

Set your Pleo address

Enter forward@fetch.pleo.io as your forwarding destination.

Create rules for trusted receipts

When a new invoice arrives that you've set to auto-forward, it goes straight to Pleo automatically.

Where Expensent Helps Around Fetch and Manual Fallbacks

Works beyond one Fetch connection — Gmail, Outlook, iCloud, Yahoo, Fastmail, and IMAP inboxes can be reviewed in Expensent
Separate review layer — Review receipt candidates in Expensent even when you use manual forwarding as the Pleo fallback
Fetch-gap discovery — Surface likely receipt emails that may sit outside one connected provider path
Action Center visibility — See ready-to-forward items, portal downloads, review items, and false positives
Rules from real emails — Create a recurring forwarding rule from a reviewed receipt pattern
Paper receipt capture — Built-in phone camera scanner for paper receipts, so scanned receipts can enter the same forwarding workflow
AI price extraction — Extracts amount, currency, and recipient when those details are available from supported attachments or body proof
Fine-grained control — CC your team on forwarded receipts, add vendor notes, filter by attachment type, skip $0 invoices, or create rejection rules from reviewed sender and subject patterns

Want to see how the integration works in detail? See the Pleo Integration Page →

12. Frequently Asked Questions

Can you email receipts to Pleo?

Yes. Pleo documents forward@fetch.pleo.io for receipts forwarded from the work email linked to your Pleo account. Pleo can match forwarded receipts to expenses or place them in Receipt Inbox when a match is not clear. You can also use Pleo Fetch to scan a connected work email account.

What is the Pleo Fetch feature?

Pleo Fetch scans your work email and automatically adds receipts to Pleo when it can match them to an expense. Pleo documents forward@fetch.pleo.io as the fallback when Fetch is not working or a receipt needs to be forwarded from the work email linked to your Pleo account.

What if Pleo Fetch is blocked or cannot connect?

Pleo says IT departments may block Fetch and that admins can restrict Fetch from Microsoft Outlook or Google Workspace rather than inside Pleo. If Fetch cannot connect, use Pleo's documented fallback: forward receipts from the work email linked to your Pleo account to forward@fetch.pleo.io.

Can Microsoft or Google Workspace admins restrict Pleo Fetch?

Yes. Pleo says restrictions can be applied from a company's Microsoft Outlook or Google Workspace accounts, and provider-side controls vary by tenant. Treat admin approval as scenario-specific: ask IT whether third-party app or OAuth access is blocked for your user or group.

Does Pleo publish accepted file formats for manual forwarding?

The current official Fetch docs checked for this guide describe retrieving attachments and converting some email bodies to PDF for Fetch, but they do not publish a complete manual-forwarding file-format matrix. Forward the original receipt email or a clear receipt attachment, and check Pleo if a file does not process.

Why is my forwarded receipt not matching a transaction in Pleo?

Pleo says several things need to be true before Fetch attaches a receipt: exact amount and currency, purchase date, and receipt or invoice wording. If the match is uncertain, Pleo can place the receipt in your private Receipt Inbox so you can attach it manually.

Does Pleo store my emails?

For Fetch, Pleo says it does not store emails themselves; it stores the matching receipt attached to an expense. Pleo also says receipts in your private Receipt Inbox are automatically deleted after 30 days unless you attach or delete them earlier.

What if my receipt is in the email body, not an attachment?

Pleo says Fetch can retrieve an attachment or convert the body of an email into a PDF depending on how the receipt was sent. The current official docs checked for this guide do not separately confirm that manual forwarding handles body-only receipts the same way, so use Fetch or attach a clear saved receipt file when body-only forwarding fails.

Can I automate sending receipts to Pleo?

Yes. Beyond Pleo Fetch, Expensent can identify likely invoice and receipt emails, show what needs review, and forward selected or rule-approved messages to forward@fetch.pleo.io from your connected mailbox.

How long does it take for a forwarded receipt to appear in Pleo?

Pleo did not publish a reliable fixed processing time in the official sources checked for this guide. If a forwarded receipt does not appear, check the destination address, make sure you sent it from the work email linked to your Pleo account, and review Receipt Inbox or Pleo support guidance.

Stop manually forwarding receipts to Pleo

Use Expensent to find likely receipt emails, review exceptions, and forward selected or rule-approved messages to Pleo without relying on memory.

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