How to Email Receipts to Rydoo

receipts@rydoo.com — Production Receipt Inbox

This is the primary address for submitting receipts. Rydoo processes each attachment using OCR to extract vendor name, amount, date, and currency, then creates an expense entry in your account. If you send multiple attachments in one email, each creates a separate expense. If you send an email with no attachment, the email body is converted to a receipt image.

sandbox-receipts@rydoo.com — Testing / Sandbox

Use this address to test your email forwarding setup without creating real expenses. The sandbox processes emails identically to production (same OCR, same multi-attachment handling) but does not add expenses to your account. Ideal for verifying automated forwarding rules before going live.

Active Rydoo Account

You need an active Rydoo account with expense submission permissions. If your company manages Rydoo centrally, confirm with your administrator that email receipt submission is enabled for your account.

Understand Multi-Attachment Behavior

Unlike most expense tools, Rydoo creates a separate expense for each attachment in a single email. If you forward an email with 3 PDF receipts, you get 3 expense entries. Also, if your email has no attachment at all, Rydoo converts the email body to a receipt image. Keep this in mind when forwarding emails.

Each Attachment = Separate Expense

When you email multiple file attachments to receipts@rydoo.com, Rydoo creates a separate expense entry for each attachment. For example, if you forward an email with 3 PDF receipts attached, Rydoo creates 3 individual expenses, each with its own OCR-extracted data.

This is different from tools like SAP Concur or Brex, which typically treat all attachments as part of one expense. Keep this in mind when forwarding emails with multiple files.

Email Forwarding

Send receipts to receipts@rydoo.com from your registered email address. Supports JPEG, PNG, PDF, and OFD. Each attachment creates a separate expense. Best for receipt emails you receive digitally.

Mobile App (Camera)

Use the Rydoo mobile app to photograph physical receipts. The app uses OCR to extract data from the photo. Best for paper receipts from restaurants, taxis, and retail stores.

Web Dashboard Upload

Upload receipt files directly through the Rydoo web dashboard. Drag and drop or browse to select files. Best for batch uploading multiple receipt files at once.

API Integration

Use Rydoo's API to programmatically submit receipts and create expenses. Best for enterprise integrations and custom workflows.

1.Email address not registered

Most common cause. Log into your Rydoo dashboard and verify that the email address you're sending from is either your primary account email or a verified secondary email. Emails from unrecognized addresses are silently dropped.

2.Unsupported file format

Verify your attachment is in a supported format: JPEG, PNG, PDF, or OFD. Other file types (DOC, XLS, TIFF, ZIP) are silently ignored.

3.Unexpected multiple expenses

If you see more expenses than expected, remember that Rydoo creates a separate expense per attachment. An email with 5 attachments creates 5 expenses. Also check if your email signature includes images—these may be treated as additional attachments.

4.Processing delay

Receipts typically appear within 1-5 minutes, but OCR processing may take longer for complex documents. Wait 10-15 minutes before troubleshooting further.

5.Card matching not working

Card auto-matching takes 1-3 business days. If the receipt and card transaction have different amounts (e.g., tip added after) or the merchant name differs significantly, auto-matching may fail. You can manually match them in the Rydoo dashboard.

6.Sent to sandbox by mistake

If you're testing and forgot to switch from sandbox-receipts@rydoo.com to receipts@rydoo.com, your receipts were processed but not saved as real expenses. Re-send to the production address.