How to Email Receipts to Rydoo
The complete guide to Rydoo's receipt email addresses, multi-attachment handling, secondary email setup, sandbox address, card matching caveats, troubleshooting, and how to automate approved routing from your inbox.
By ilios Galil · Founder, Expensent
Published March 6, 2026 · Updated July 12, 2026
Skip manual forwarding when you can. Manual forwarding is only half the workflow. Most receipt emails stay in the inbox until someone remembers to forward them. Expensent connects to Gmail, Outlook, or Google Workspace via OAuth, surfaces invoice emails for review by next action, and forwards selected receipts to your Rydoo address — including historical inbox items that Gmail filters cannot backfill.
In This Guide
- 1. What Is Rydoo?
- 2. Rydoo Receipt Email Addresses
- 3. Prerequisites: Before You Email Receipts
- 4. Step-by-Step: How to Email a Receipt to Rydoo
- 5. File Formats and Requirements
- 6. Multi-Attachment Handling
- 7. Card Auto-Matching
- 8. Secondary Email Setup
- 9. Sandbox Testing
- 10. All Submission Methods
- 11. Troubleshooting
- 12. Automate It with Expensent
- 13. Frequently Asked Questions
1. What Is Rydoo?
Rydoo is a smart expense management platform for multinational finance teams. It helps companies capture expenses, manage approvals, reconcile card transactions, and report expense data across finance workflows.
One of Rydoo's key features is its email-based receipt submission. You can email receipts directly to Rydoo, and the platform reads amount, merchant, currency, and date while the expense is processing. Rydoo also documents multi-attachment handling and automatic matching to a corresponding corporate card feed when transaction data is available.
This guide covers everything about Rydoo's email receipt feature: the email addresses, how multi-attachment handling works, file-format caveats, card matching, sandbox address notes, and how to automate inbox-to-Rydoo routing with Expensent.
2. Rydoo Receipt Email Addresses
Rydoo provides two email addresses for receipt submission: one for production use and one for sandbox testing.
| Email Address | Purpose | Officially Documented Use | Notes |
|---|---|---|---|
receipts@rydoo.com | Production | Production receipt forwarding | Use from the email address associated with your Rydoo account or a configured secondary email. |
sandbox-receipts@rydoo.com | Testing / Sandbox | Sandbox address listed by Rydoo | Confirm expected sandbox behavior for your account. |
receipts@rydoo.com — Production Receipt Inbox
This is the primary address for submitting receipts. Rydoo creates expense entries from emailed receipts. If you send multiple attachments in one email, each creates a separate expense. If you send an email with no attachment, the email body is converted to a receipt.
sandbox-receipts@rydoo.com — Testing / Sandbox
Rydoo's email-forwarding article lists this address for sandbox use. Because the article does not define the sandbox processing guarantees, confirm the expected behavior in your Rydoo environment before using it to validate production forwarding rules.
Recommendation: Confirm sandbox behavior with your Rydoo administrator or support team before routing tests to sandbox-receipts@rydoo.com , then use receipts@rydoo.com for production receipt forwarding.
3. Prerequisites: Before You Email Receipts
Before emailing your first receipt to Rydoo, make sure these requirements are met. Skipping them means your receipts may not appear.
Confirm Your Receipt Email Address
Rydoo requires receipts or invoices to be forwarded from the email address associated with your Rydoo account, or from another address you have added in personal account settings.
- Log into your Rydoo dashboard
- Go to your Profile Settings
- Confirm that your sending email address matches the email address associated with your Rydoo account
- If using a different email, add it as a secondary email address (see Section 8)
If an emailed receipt does not appear, check the sending address before changing file formats or forwarding rules.
Active Rydoo Account
You need an active Rydoo account with expense submission permissions. If your company manages Rydoo centrally, confirm with your administrator that your role and company workflow allow you to submit expenses.
Understand Multi-Attachment Behavior
Rydoo creates a separate expense for each attachment in an email. If you forward an email with 3 PDF receipts, you get 3 expense entries. Also, if your email has no attachment at all, Rydoo converts the email body to a receipt. Keep this in mind when forwarding emails.
4. Step-by-Step: How to Email a Receipt to Rydoo
Once your sending email address is confirmed, here's how to send a receipt to Rydoo:
Confirm your sending email address in Rydoo
Go to your Rydoo profile and confirm that the email address you'll send from is registered on your account. If you need to use a different email, add it as a secondary address in profile settings.
Prepare your receipt file
Use a standard JPEG, PNG, or PDF receipt attachment. If you have multiple receipts, you can attach them all to one email; each attachment creates a separate expense in Rydoo.
Email the receipt to Rydoo
Option A: Forward the original email. If the receipt email has a file attachment (PDF, image), forward it directly to receipts@rydoo.com. Make sure the attachment is included in the forward.
Option B: Compose a new email. Create a new email to receipts@rydoo.com and attach your receipt file(s). The subject line doesn't matter.
No attachment? If you send an email without any attachment, Rydoo converts the email body into a receipt and creates an expense from it.
Check your Rydoo dashboard
Open the Rydoo app or web dashboard and check the expense status. Rydoo documents Processing while the system reads amount, merchant, currency, and date from the receipt. If you sent multiple attachments, each appears as a separate expense entry.
5. File Formats and Requirements
Rydoo's current email-forwarding article lists JPEG, PDF, and PNG for one-attachment receipt emails. Rydoo release notes have also documented .OFD e-fapiao support, but treat that as a workflow-specific claim to confirm for your account.
Standard Email Attachment Formats
- •JPEG / JPG — Image files
- •PNG — Image files
- •PDF — Document files
Listed in Rydoo's current email-forwarding article for one attachment.
Do Not Over-Apply Other Limits
- •Additional attachments: Rydoo separately documents up to five JPG, PNG, or PDF attachments at 20 MB or less when adding attachments to an existing expense.
- •Password-protected PDFs: Rydoo says they are not supported for additional attachments.
- •Other formats: Check Rydoo support before relying on TIFF, Office documents, ZIP files, or HTML files.
These limits and unsupported-file notes are not a universal statement about every upload path.
OFD Format Note (Chinese E-Fapiao)
Rydoo's release notes document support for reading Chinese e-fapiao receipts in .OFD format by forwarding the .OFD file to receipts@rydoo.com. Because the current email-forwarding help article lists JPEG, PDF, and PNG for standard attachments, confirm OFD handling with Rydoo before building a critical workflow around it.
6. Multi-Attachment Handling
Rydoo's current email-forwarding article says multiple attachments create separate expenses, so it is important to understand how grouped receipt emails will land in Rydoo.
Each Attachment = Separate Expense
When you email multiple file attachments to receipts@rydoo.com, Rydoo creates a separate expense entry for each attachment. For example, if you forward an email with 3 PDF receipts attached, Rydoo creates 3 individual expenses.
No Attachment = Email Body Becomes Receipt
If you send an email to Rydoo with no file attachment, Rydoo converts the email body content into a receipt and creates an expense from it. This can help with receipt details that appear in the email body rather than in a file attachment.
7. Card Matching
If your company sends corporate card transaction data to Rydoo, Rydoo can automatically look for a match once a receipt has been uploaded. Availability depends on the card feed and provider setup.
How Card Matching Works
- •Once a receipt has been uploaded, Rydoo looks for a match to the corresponding corporate card feed
- •Transaction data must be sent from a provider or card company to Rydoo in the required format
- •If Rydoo finds a match, it links and reconciles the expense and transaction
- •Rydoo documents non-match cases such as different basic information, transactions older than two months, or an incorrect payment method
Tip: If matching fails, check whether the amount or other basic information differs, whether the transaction is older than two months, and whether the payment method is correct before matching manually.
8. Secondary Email Setup
If you need to send receipts from an email address that isn't your primary Rydoo account email, you can configure a secondary email.
How to Add a Secondary Email
- Log into your Rydoo dashboard
- Go to Personal settings
- Select edit in the expense settings section
- Click add email and save
After adding the address, you can send receipts to receipts@rydoo.com from either your primary or secondary email address. This is useful if you have separate personal and work email accounts, or if your company uses different email domains.
9. Sandbox Testing
Rydoo's current email-forwarding article lists a sandbox receipt email address. It does not describe all sandbox processing guarantees, so confirm how sandbox receipts behave in your account before relying on it for testing.
Using the Sandbox Address
Send test receipts to sandbox-receipts@rydoo.com instead of the production address when your Rydoo administrator or support team confirms that this is the right test path for your environment.
Remember: Production receipt forwarding uses receipts@rydoo.com. Do not assume sandbox results prove production behavior unless Rydoo confirms that for your account.
10. All Submission Methods
Email isn't the only way to submit receipts to Rydoo. The Help Center also documents mobile and web upload paths:
Email Forwarding
Send receipts to receipts@rydoo.com from your Rydoo account email or configured secondary email. Standard one-attachment emails use JPEG, PNG, or PDF. Multiple attachments create separate expenses. Best for receipt emails you receive digitally.
Mobile App (Camera)
Use the Rydoo mobile app to photograph physical receipts. The app uses OCR to extract data from the photo. Best for paper receipts from restaurants, taxis, and retail stores.
Web Dashboard Upload
Upload receipt files directly through the Rydoo web dashboard. Rydoo documents selecting one or multiple files from your computer or dragging files into Rydoo.
11. Common Issues and Troubleshooting
If your receipts aren't appearing in Rydoo, work through these checks in order:
1.Email address not registered
Log into Rydoo and confirm that the email address you're sending from is either the email associated with your account or another email address you have added in personal account settings.
2.Unsupported file format
For standard emailed receipt attachments, use JPEG, PNG, or PDF. If you need to send .OFD e-fapiao files or another format, verify that workflow with Rydoo before depending on it.
3.Unexpected multiple expenses
If you see more expenses than expected, remember that Rydoo creates a separate expense per attachment. An email with 5 attachments creates 5 expenses. Also check whether your forwarded email includes signature images or other files that could be treated as attachments.
4.Processing delay
Rydoo documents Processing while the system reads amount, merchant, currency, and date from the receipt. If a receipt stays in processing or does not appear, check the sender address, attachment format, and your company's Rydoo permissions before escalating to Rydoo support.
5.Card matching not working
Rydoo does not publish a universal card-matching time. If the receipt and card transaction have different basic information, the transaction is older than two months, or the payment method is incorrect, automatic matching may fail. Rydoo documents manual matching for those cases.
6.Sent to sandbox by mistake
If you're testing and forgot to switch from sandbox-receipts@rydoo.com to receipts@rydoo.com, check the sandbox results according to your account's configured sandbox behavior. Re-send to the production address only when you are ready for production receipt forwarding.
12. Automate It with Expensent
Expensent reduces repeat manual forwarding by finding likely invoice emails, letting you forward selected receipts to Rydoo, and creating auto-forwarding rules for future emails with the same sender and subject pattern.
Connect your email
Link your work email using OAuth, so you do not share your email password with Expensent. Gmail, Outlook, and IMAP supported.
Set your Rydoo address
Enter receipts@rydoo.com as your forwarding destination.
Route matching receipts automatically.
When a new invoice arrives that you've set to auto-forward, Expensent can route it to Rydoo according to the rule you approved.
Where Expensent Adds Control Before Rydoo
- Approved recurring routing — Route selected receipts and approved future patterns to the verified Rydoo environment
- Pre-Rydoo intake review — Surface likely receipt emails before choosing the user, sender, and production or sandbox path
- Review control — Keep uncertain emails in review instead of blindly forwarding them
- Leverages Rydoo's email body conversion — Emails without attachments can still be converted by Rydoo into receipts
- Rule-based routing — Use sender and subject patterns for future auto-forwarding
- Paper receipt capture — Built-in phone camera scanner with edge detection. Snap paper receipts and forward the captured files to Rydoo alongside email invoices.
- AI price extraction — Extracts useful fields from PDF invoices so you can review what a document contains before forwarding it to Rydoo
- Fine-grained control — CC configured recipients, add notes, filter by attachment type, and create forwarding or rejection rules from reviewed email and subject patterns
Want to see how the integration works in detail? See the Rydoo Integration Page →
13. Frequently Asked Questions
Can you email receipts to Rydoo?
What happens when I email multiple attachments to Rydoo?
What if I email Rydoo without any attachment?
Does Rydoo support OFD files?
How long does it take for emailed receipts to appear in Rydoo?
Why are my emailed receipts not showing up in Rydoo?
Can I add a secondary email address in Rydoo?
What is the Rydoo sandbox email address?
Does Rydoo match emailed receipts to card transactions?
Can I automate sending receipts to Rydoo?
What file size limits does Rydoo have for email attachments?
Stop manually forwarding receipts to Rydoo
Use Expensent to find likely invoice emails, forward selected receipts, and automate approved sender and subject patterns to Rydoo.
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